RETURNS, EXCHANGE & REFUNDㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ
What is your Return Policy?ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ
We want you to love every purchase from KnotCommon. If you are not completely satisfied, you may request a return within 7 days of delivery, provided the item is unused, unwashed, and in its original packaging with all tags attached.
Items showing signs of wear, washing, alterations, or damage caused after delivery are not eligible for return.
What is your Exchange Policy?
• If you need a different size, you can request an exchange within 7 days after delivery.
• Exchange is available only for the same product in another size, subject to stock availability.
• If your desired size is unavailable, you may choose store credit or a refund according to our policy.
Which Products Cannot Be Returned?
For hygiene and quality reasons, the following products cannot be returned or exchanged:
• Socks
• Innerwear
• Face masks
• Gift Cards
• Personalized products
• Clearance Sale items (if marked Final Sale)
How do I request a Return?
You can request a return by contacting our customer support with:
• Order Number
• Registered Email
• Reason for Return
After approval, our logistics partner will arrange pickup where service is available.
How do I request an Exchange?
Contact our support team within the eligible period.
Mention
• Order ID
• Required Size
• Registered Email
If the requested size is available, we will process the exchange.
What happens after pickup?
Once the returned product reaches our warehouse, our quality team will inspect it.
If approved,
your refund or exchange will be processed.
How long do refunds take?
Refunds are generally processed within 5–7 business days after successful quality inspection.
The time taken for the amount to reflect depends on your original payment method and banking partner.
What if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Include:
• Order Number
• Product Images
• Package Images
Our support team will resolve the issue as quickly as possible.
Can I cancel my order?
Orders can only be cancelled before they are shipped.
Once shipped, cancellation is no longer possible. However, eligible products may still be returned after delivery according to our Return Policy.
Are shipping charges refundable?
Shipping charges, if applicable, are non-refundable unless the return is due to an error on our part, such as receiving the wrong or damaged product.
Do you offer reverse pickup?
Reverse pickup is available for selected PIN codes.
If pickup is unavailable in your area, you may be asked to self-ship the product. Eligible courier charges may be reimbursed as per our policy.
How can I contact support?
Email: support@knotcommon.com
Response Time:
Monday–Saturday
10:00 AM – 6:00 PM
